I was talking to a friendly young lady on my bank’s telephone access line (a very convenient service, that). After she handled the transaction I needed, she told me in a cheerful voice that I’m entitled to the bank’s new SMS service, which she proceeded to describe. This great new service would enable me to receive SMS messages right to my mobile phone whenever anything happened in my account: credits, debits, credit card transactions, and so on. Each would blare an alert on my belt. That, I was told, would save me a lot of effort checking what was going.. Read more

We tend to think of Information Overload in a knowledge work context – business offices, hi-tech, and the like. But my friend Rich Poliak was in the restaurant business for a while, and he gave me a fascinating glimpse of the situation between the kitchen and the dining hall. It turns out that everyone in his restaurant – the Chef, the line cooks, the servers and he himself – were often checking messages, texting and posting on Facebook, Twitter, etc. He attempted to place a policy of no cellphone use during work hours except for breaks, but it was difficult.. Read more