An uncalled for dissonance As you know I lecture often on Information Overload in organizations, and I describe in these lectures the manifold damages of email overload in a workplace setting, followed by the available remedies. To my surprise, I sometimes encounter an indignant response: people declare that email is a vital tool, and I’m wrong to declare war on it! This always catches me by surprise, because my battle is with the abuse and misuse of email, not with the tool itself; and I’ve certainly never called for abandoning email – I benefit from its use as much as.. Read more