Following a lecture on information overload my audience – a management forum in a midsized company – was discussing in small breakout groups norms for improving their messaging effectiveness. When the conclusions were read to the entire forum, we had many of the usual useful suggestions, but one team had a truly unusual contribution. They proposed that when one receives an email with a question that is best answered by someone else in the company, one should not forward it to the appropriate recipient right away. That is, say I’m the expert on left-threaded widgets and I get a mail.. Read more